This policy explains how refunds work for EZEGrow’s Google Ads management services for HVAC, plumbing, and water damage restoration companies. We’ve tried to write it in plain language rather than dense legal text. If anything here is unclear, email us at info@ezegrow.com before signing up, not after.
Every month, two different payments happen, and they’re refunded differently:
Ad spend. Paid directly to Google. Not refundable by EZEGrow.
Management fee. Paid to EZEGrow for our work. Refundable under the terms in Section 3.
We never hold your ad spend in escrow or route it through our own account. It goes straight to Google’s ad platform under your own account, which you retain ownership and access to at all times.
Ad spend is the amount you’ve set to pay Google for clicks, impressions, and calls generated by your campaigns. Because this money is paid directly to Google and converted into ad delivery in real time, EZEGrow cannot refund ad spend under any circumstances. We don’t hold it, so there’s nothing on our end to return. Any dispute over ad spend charges should be raised directly with Google Ads support.
The management fee is what you pay EZEGrow for campaign strategy, setup, ongoing optimization, reporting, and support. Refund eligibility depends on where you are in the engagement.
Setup or onboarding fee (if applicable): Not refundable once campaign build has begun, since this covers keyword research, ad copywriting, tracking setup, and account configuration work that’s already been performed.
First 14 days of active management: If you’re unsatisfied with our setup or onboarding within the first 14 days of your campaign going live, you can request a full refund of that month’s management fee, provided fewer than 10 hours of active optimization work has been logged on your account.
After 14 days: Management fees for a given month are considered earned once that month’s work has been delivered (campaign management, reporting, and optimization), and are not refundable retroactively. You can still cancel going forward. See Section 4.
Annual or prepaid plans: If you’ve prepaid for multiple months and cancel early, we’ll refund the unused months that haven’t been serviced yet on a prorated basis, minus any onboarding fee already earned.
In short: if we haven’t done the work yet, you get that portion back. If we have, that portion is earned. This is the same standard most agencies and freelance consultants use.
There’s no long term contract lock in on our standard month to month plans. To cancel, email info@ezegrow.com or your account manager at least 7 days before your next billing date. Campaigns already live will continue running through the end of the current billing period, since ad spend for that period has typically already been committed to Google.
Important: Google Ads performance (leads, clicks, cost per lead, rankings) depends on factors outside our direct control. Competitor bidding, seasonal demand, your website’s conversion rate, your team’s speed answering calls, and Google’s own algorithm changes all play a role. EZEGrow does not guarantee a specific number of leads, a specific cost per lead, or a specific return on ad spend, and dissatisfaction with campaign performance alone, in the absence of a service failure on our part, is not grounds for a management fee refund past the 14 day window in Section 3.
What we do guarantee is that the work described in your onboarding, campaign setup, active management, monthly reporting, and responsiveness, will actually be delivered. If it isn’t, that’s a service failure, and Section 6 applies.
If EZEGrow fails to deliver the agreed upon scope of work in a given month, for example a campaign was never launched, no optimization occurred for 30 or more days, or reporting was never delivered, you’re entitled to a full refund of that month’s management fee, regardless of how far into the engagement you are. Contact us and we’ll review your account history to confirm.
Email info@ezegrow.com with your account name and the reason for the request.
We’ll review your account activity and respond within 3 business days.
Approved refunds are issued to your original payment method within 5 to 10 business days.
We may update this policy from time to time. The version in effect at the time you signed up governs any dispute for that engagement period. Changes are not applied retroactively to reduce your existing refund rights.
Questions about a refund? Reach out directly. No forms, no runaround.
Email: info@ezegrow.com | Phone: +1 914 429 5964